Everybody uses social media, there’s no avoiding it. It’s our number one place to stay connected to friends, family, colleagues, news, and, most importantly to marketers, companies and brands. There are now more than 2.3 billion active social media users, which makes social media an unavoidable part of your marketing strategy. Unlike the past where marketers blindly advertised and hoped for the best, social media provides your company the opportunity to engage with customers in real time.
By setting goals before you begin, it’s easier to measure success or failure. These goals aren’t always focused on money or return on investment, and they shouldn’t be. Social media marketing is more about engagement and providing solutions to problems rather than selling.