Terms and Conditions

    • Minimum engagement of 6 months engagement for product packages. Separate setup (one-time) fee for each package if applicable. Rates do not include fees, charges, and taxes.
    • 100% pre-payment for engagements lesser than 6 months.
    • Services beyond the monthly deliverables are subject to the rate agreed upon by both parties before rendering the service.
    • Setup fees, first month, and last month’s advance payment will be required to commence engagement. Work will commence once the first invoice is paid.
    • Payments are due within 15 days of billing. Late payments will be charged a 1.5% compounded monthly late fee. Should a payment be late, Infinity Hub Digital Marketing Agency reserves the right to freeze all work until accounts are settled. The Customer is encouraged to choose the payment mode best for the project.
    • Infinity Hub Digital Marketing Agency will provide a Finished Product(s) to the Customer through asset files. These files become the exclusive property of the Customer upon acceptance of delivery. However, these files are partially based on a non-exclusive code base created and maintained by Infinity Hub Digital Marketing Agency. In some cases, existing code was used to help create the deliverables. Such code and other underlying technologies do NOT become the property of the Customer, only the Finished Product(s). In addition, the Finished Product(s) may depend on code, objects (COMs), and other third-party utilities that are the property of their respective owners. No rights to these dependencies are expressed or implied. Additional licensing may be required with third-party assets.
    • One point of contact during the Contract will be required on The Customer’s end to clarify design requirements, channel posts and updates, escalation, and maintenance issues. Infinity Hub Digital Marketing Agency requires this person to be available to answer questions arising from the project within 24 hrs on workdays (subject to reasonable exceptions), and to have the authority to make design and related decisions on the channels.
    • Infinity Hub Digital Marketing Agency retains the rights to subcontract any portion of the Contract.
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    • If, within one year of termination of this agreement, the Customer hires or contracts with any employee or Independent Contractor of Infinity Hub Digital Marketing Agency. The Customer will agree to pay Infinity Hub Digital Marketing Agency a finder’s fee of 50% of the annual salary or contract fees offered to the contractor or employee. Said payment will be rendered within 30 days of hiring or contracting the contractor or employee.
    • Infinity Hub Digital Marketing Agency works exclusively with internal staff and Independent Contractors. The benefit of a flexible team is rapid scalability and a diverse set of services. Due to the nature of the business model, Infinity Hub Digital Marketing Agency is not set up to support on-call services. Within this Contract Infinity Hub Digital Marketing Agency will make every effort to reply to inquiries within 48 hours except where The Customer has been previously notified of a limited availability period. Infinity Hub Digital Marketing Agency will respond in good faith but cannot guarantee any specific action within a given time frame.
    • If any aspect of this Contract is dependent on a separate third party or the Customer’s in-house team, the quality and punctuality of the deliverables may be subject to said party’s ability to meet the required timelines and/or level of quality. Infinity Hub Digital Marketing Agency is not responsible for any delay or defect caused by separate third parties or the Customers in house teams.
    • Infinity Hub Digital Marketing Agency does not provide Hosting services beyond temporary internal development environments. The Customer is responsible for choosing, paying for, and maintaining any required Hosting solutions and associated services. As a courtesy, Infinity Hub Digital Marketing Agency Business Solutions may offer suggestions; however, Infinity Hub Digital Marketing Agency is NOT responsible for downtime, poor performance, or loss of data caused by the Hosting Provider. Additionally, Infinity Hub Digital Marketing Agency is not responsible for any bug caused by changes on the Host after the Acceptance of this Contract, including but not limited to updates to the operating system, compile systems, code libraries, and languages, or any changes resulting from security violations.
    • Although Infinity Hub Digital Marketing Agency makes every effort to provide secure channels, due to the nature of rapidly advancing technology, Infinity Hub Digital Marketing Agency can in no way guarantee that the channels will not be subject to security breaches. Infinity Hub Digital Marketing Agency recommends the use of strong passwords and the observance of standard security practices. To minimize the chances of security violations, passwords should be updated often. The Customer is solely responsible for tracking channel security updates.
    • The Customer alone shall be responsible for: (a) the accuracy and adequacy of information and data furnished for processing; (b) any use made by the Customer of the output of the channels or any reliance thereon; and (c) obtaining the required licenses and respect copyright for any and all third party assets including but not limited to fonts, media, and software.
    • The Customer agrees that any liability of Infinity Hub Digital Marketing Agency relating to this agreement and the services performed shall be limited to the number of fees received by Infinity Hub Digital Marketing Agency from the Customer under this agreement regarding the packages in question. In no event shall Infinity Hub Digital Marketing Agency be liable for any special, incidental, indirect, cover, consequential, exemplary, or punitive damages; any damages based on injury to person or property; or any lost sales, profits, or data, even if the Customer is told that any such damages may occur.
    • Infinity Hub Digital Marketing Agency will provide patches and bug fixes for any bugs or issues included in the scope of this contract reported within the grace period of no more than 30 days following the date of project completion as defined by the date the Customer signs off on the deliverables. All bug fixes outside the project scope or after the grace period are the Customer’s responsibility.
    • Hourly projects are NOT subject to warranty. Design, placement, editing, and arrangement of editorial content are NOT subject to warranty. Should further support be necessary, a support contract may be negotiated.
    • Infinity Hub Digital Marketing Agency retains the right to use the Customer within its roster of clients. A link to the Customer website/application website will be placed on the Infinity Hub Digital Marketing Agency website as part of its business portfolio.
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    • This Contract is valid for the calendar year it was signed, upon which it expires. Both parties may review and amend the Contract upon expiration and decide whether or not to renew. This Contract may be terminated by either party with a full 30-day written notice. All payments will be due, and all work will be submitted upon the termination of the Contract.